Privacy Policy

Privacy Policy for Glam Couture Collections

Effective Date: September 5, 2025

1. Introduction
Glam Couture Collections is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, purchase products, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment details (processed securely by Shopify or our payment providers; we do not store full credit/debit card numbers)
  • Account login credentials (if you create an account with us)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Operating system
  • Usage data (e.g., time spent on our site, pages visited)
  • Referring website or social media page

c. Transactional Information

  • Purchase history
  • Items added to cart
  • Payment transaction details

d. Cookies and Tracking Technologies
 We use cookies and similar technologies to improve your shopping experience, analyze site usage, and show personalized advertisements. You can manage cookie preferences in your browser settings.

3. How We Use Your Information
 We use your information to:

  • Process and fulfill orders
  • Deliver products to your shipping address
  • Provide customer support
  • Manage your account and preferences
  • Personalize your shopping experience
  • Send marketing emails or promotions (with your consent)
  • Show relevant ads on third-party sites/social media
  • Prevent fraud and ensure website security
  • Comply with legal obligations

4. How We Share Your Information
 We do not sell your personal data. We may share information with:

  • Service Providers (Shopify, shipping partners, marketing tools)
  • Payment Processors (PCI-compliant providers handling transactions securely)
  • Business Transfers (if ownership changes, with prior notice)
  • Legal Authorities (when required by law)

5. Your Rights and Choices
 Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Request a copy of your data (portability)
  • Opt out of marketing communications
  • Object to certain types of data processing

To exercise these rights, contact us at the email below.

6. Data Security
 We take steps to protect your data, including:

  • Encryption of sensitive information
  • Access controls for authorized staff only
  • PCI-DSS compliant payment processing
  • Regular security testing and audits

While we do our best to safeguard your data, no method is 100% secure.

7. Data Retention
 We retain your information as long as necessary for business, legal, or tax purposes. When no longer needed, data is securely deleted or anonymized.

8. International Data Transfers
 If you are located outside of the United States, your information may be processed in countries with different data protection laws. We take steps to ensure your data is handled securely.

9. Third-Party Links
 Our website may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies.

10. Children’s Privacy
 Our website and services are directed to parents and guardians purchasing children’s products. We do not knowingly collect personal information directly from children under 16. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy
 We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.”

12. Contact Information
 If you have questions about this Privacy Policy, please contact us:

Glam Couture Collections
Email: Diana@glamcollection.uk
Phone: +1 470-435-9997

FAQ Section

How long does home delivery take?

We offer various delivery options. Please refer to the table below for estimated times and costs.

Who is our delivery partner?

We use Royal Mail for most deliveries. For orders over 30kg, we use FedEx.

Why is there a delivery charge on my order if standard delivery is free?

If you’ve selected express or next-day delivery, a charge will apply and be shown at checkout. We use Royal Mail for all standard deliveries, and the costs reflect their rates.

I haven’t received a dispatch email or order confirmation – what should I do?

Dispatch emails may take up to 48 hours. Please check your spam folder. For assistance, contact our support line, available in the UK and USA from 8 am to 9 pm BST.

Why doesn’t the website indicate that parts will be delivered by the branch?

In some cases, items may be sourced from multiple locations. If this applies to your order, you’ll receive an email with specific delivery details.

Can I collect my order from a local store?

Yes, you can choose to collect your order from a nearby store or a secure locker. Simply enter the address at checkout.

Do you deliver on weekends?

Standard delivery operates Monday to Friday. Weekend delivery options are available at an additional cost.

Can you confirm receipt of my return?

We recommend using recorded or special delivery for returns to track your item. With standard delivery, we cannot confirm its status during transit.

How long does it take to process a refund?

Refunds are processed within 14 days of receiving the item in brand-new condition. If you haven’t received your refund within this period, please contact us atsupport@GlamCollection.org.

Who covers the return postage?

A prepaid label will be provided where applicable.

Why haven’t I been refunded the original delivery charge?

Delivery costs for special, recorded, or private courier options are non-refundable. In these cases, please contact the courier for assistance.

Do you offer a VAT discount for non-EU customers?

No, we do not offer VAT discounts. For assistance with USA orders, please emailDeliveryUSA@GlamCollection.org.