Return & Refund Policy

Return & Refund Policy

Effective Date: September 5, 2025

At Glam Couture Collections, we take great pride in the quality of our products. Please review our return and refund policy below:

1. Returns & Exchanges

• We do not accept returns or exchanges unless the item you purchased is defective or damaged upon arrival.
• If you receive a defective or incorrect item, please contact us within 7 days of delivery at Diana@glamcollection.uk with your order number, photos of the defect, and details of the issue.
  
  

2. Return Process for Defective Items

Defective items can be returned to the following address:

Glam Couture Collections
3820 Holliwell Pass
Cumming, Georgia, 30040

3. Important Notes on Returns

• Refunds will not include shipping and handling charges listed on the original order or invoice.
• Customers are responsible for prepaying and insuring all return shipping costs.
• Glam Couture Collections is not liable for loss or damage during return shipment. We strongly recommend using a trackable shipping service.
• We do not guarantee that we will receive your returned item.
• Shipping and handling fees are non-refundable.
  

4. Refunds

• Once your returned item is received and inspected, we will notify you by email of the status of your refund.
• If approved, your refund will be processed to your original payment method within 7–10 business days (depending on your bank or payment provider).
  

5. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable (unless defective):

• Accessories (such as mini bags, hair accessories, etc.)
• Sale or clearance items
• Gift cards
  

Thank you for shopping with Glam Couture Collections. We appreciate your understanding and support!